Case Study
AI Chatbot: Reducing Support Ticket Volume by 60%
Industry
E-commerce & Support
Timeline
6 Weeks
The Challenge
What Needed Solving
A leading GCC retail enterprise was overwhelmed by simple customer queries (order status, refund policies, FAQs). They wanted a custom AI solution that could answer in Arabic and English, lookup live CRM data, and scale without per-conversation pricing constraints.
Our Approach
What We Built
We built a custom ChatGPT-powered chatbot using GPT-4o and Claude. We integrated our RAG pipeline with their internal inventory databases and Salesforce CRM via custom APIs, and deployed the bot on WhatsApp Business API and their website.
Delivered
What We Shipped
Arabic & English language support
Live CRM and order lookup
60% ticket reduction
Self-hosted infrastructure
Results
By The Numbers
60%
Ticket Deflection
98.5%
Arabic Accuracy
1.2s
Response Time
80%
Cost Savings
Stack
Technologies Used
More Work
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